Making Silent Emergency calls

Silent Calls to the Emergency Services: How to Proceed

If you’re in a situation where speaking may place you in jeopardy or you’re experiencing certain medical conditions that inhibit your speech, it’s crucial to know how to make a silent call to the emergency services.

Using a Mobile Phone

  1. Dialling: Call 999 or 112.
  2. Prompt Response: If you don’t respond verbally, press 55 when prompted. This action transfers your call to the police.
  3. Limitations: Note that pressing 55 is a mobile-only feature and doesn’t grant the police the ability to pinpoint your location. However, they’ll be able to listen to the background noise.
  4. Communication: The police may ask you binary questions. You might whisper your answers or use your phone’s keypad to make audible beeps to respond.
  5. No Action: If you don’t press 55, the call will be terminated to minimise accidental or hoax calls.

Using a Landline

  1. Immediate Transfer: If you dial 999 and don’t communicate, the operator will discern only background noise. Consequently, your call will be transferred to the police.
  2. Connection Duration: Even if you hang up the phone, the connection may remain active for 45 seconds in case you need to resume communication.
  3. Location Benefits: One advantage of using a landline is that it automatically provides the police with data about your location.

Seek Further Guidance

For more on first aid training or equipment, ring 01206 805359, or email Also, you can explore for training resources and for equipment information.

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